Last updated 12 November 2026

Privacy notice

This notice describes the personal data VehicleVerse handles and why. It is a plain-English draft for a UK service and should be reviewed by a qualified adviser before launch. It is not a certification of compliance.

What we collect

Account data (name, email address, account type, organisation details), the vehicles you save, the job, invoice and reminder records you create, documents you upload, and limited technical data needed to run and secure the service.

Vehicle lookups

When you check a registration we send that registration to the DVSA to retrieve the vehicle record. We keep a short-lived cache of the result and a log of lookups to protect the service from abuse and to manage cost.

Why we use it

To provide the service you asked for, to keep records you create available to you, to send service-related messages (such as reminders, job updates and invoice notifications), to keep the platform secure, and to understand aggregate usage. Marketing messages are only sent with your consent and can be withdrawn at any time.

Lawful bases

Performance of a contract (providing the service), legitimate interests (security, fraud prevention, service improvement), consent (optional marketing and non-essential cookies), and legal obligation where records must be kept.

Sharing

We share data with the infrastructure and payment providers needed to run the service, with the DVSA for lookups, and between a customer and a provider where they are working on a job together. We do not sell personal data.

Retention

Account and record data is kept while your account is open. When you delete your account, personal records are deleted or anonymised except where retention is required by law.

Your rights

You can access, correct, export and delete your data, object to certain processing, and withdraw consent. Export and deletion tools are in your account settings. You can complain to the Information Commissioner's Office (ico.org.uk).

Cookies and storage

We use essential storage to keep you signed in and to remember your theme preference. Analytics or advertising cookies are used only with your consent, which you can change at any time from the cookie banner.